---
title: How to Report Issues with Your Session or Wingfield Box
description: Having trouble with your match stats, drill scores, or Box functionality? Here’s how to quickly report a problem — and how to help us resolve it even faster.
image: https://help.wingfield.io/hubfs/Preview%20Images/headerHelpcenter.jpg
---
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May 12, 2025
# How to Report Issues with Your Session or Wingfield Box
## Having trouble with your match stats, drill scores, or Box functionality? Here’s how to quickly report a problem — and how to help us resolve it even faster.
Sometimes things don’t go as planned. But we do our best to fix issues as quickly as possible. To help us improve, please report any of the following issues:
- 😢 Incorrect match statistics
- 😢 Unusual scoring in Drill Mode
- 😢 Technical problems with the app or video playback
---
### How to Report a Problem in the Wingfield App
To help us identify the issue, we need your **Session ID**. The easiest way to share it is via the **“Report Problem”** button at the end of any session in the Wingfield app (whether it's Match, Freeplay, or Drill).
- Open your **activity** **feed** and select the **session** with the issue
- Scroll to the bottom of the session report and tap **“Report Problem”**
- A pre-filled email will open – just add a brief description of what went wrong. The Session ID is included automatically.
**💡 Tip:** The more detailed your description, the faster we can help!
### Issues with the Wingfield Box?
If something’s not working on the Wingfield Box itself – e.g., it won’t start or the camera isn’t responding – please contact our support team as well. To locate the system, we’ll need the **Box ID**, which you’ll find at the **top right of the Wingfield Box home screen**.
Send us the Box ID along with a short problem description via **email** or our **support chat on the website**.
[➡️ Send us an email](mailto:📨%20E-Mail:%20service@wingfield.io)
**💡 Tip:** If the system is offline or completely unresponsive, please inform the club or facility operator on site. We’re usually in contact with them and will work together to resolve the issue as quickly as possible.
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