Why doesn't my video appear in the app?

Sometimes it can happen that your session is already available in the app, but you cannot see a video yet.

Possible reasons why you do not see a video

🐢Slow internet connection of the Wingfield Box

⛔️No internet connection of the Wingfield Box

📼Failure to record video

Slow internet connection

It may happen that a slow internet connection of the Wingfield Box causes the video to take longer to be uploaded than the stats of the session. In this case, you will already see the session, but no video yet.

➡️ As a rule, the video should be available the next day at the latest.

No internet connection

If the Wingfield Box has no connection to the Internet after the session, the video cannot be uploaded at all. This happens when the box is disconnected from the power supply directly after the session, for example because it is connected to the facilities lighting system.

➡️ However, the video should be uploaded as soon as the box is powered up again. If you know that this could be the reason, please contact your venue operator directly. 

No video recording from the Baseline Camera

In some cases, a malfunction of the camera may be the reason that no video has been recorded from your session. This is of course the worst case, but also the rarest. This can happen, for example, if there is a very poor internet connection on site and the camera could not connect to the box before or during the session. In very rare cases, there is also a defect in the camera, in which case it will be replaced immediately. 

Unfortunately, you will have to do without your video this time. 😢

What can I do?

In most cases where no video is visible in the app, the upload of the video has not yet been completed. As a rule, the upload only takes a few minutes. However, depending on the length of the video and the prevailing internet connection, the upload can take several hours. So you should see your video in the app the next day at the latest. Sometimes it helps to simply restart the app so that the video is loaded.


If you still can't see your video the next day, simply send an email to 📨 app@my-wingfield.com.